Our community in Sarajevo is on the lookout for a great Service Delivery Manager.

Symphony is a technology house headquartered in San Francisco with hubs in Belgrade, Novi Sad, Niš, Sarajevo, Skopje, Amsterdam, and Berlin. Our clients include two of the "Big Four" tech companies, innovative startups from the Bay Area, and leading enterprises from diverse industries. We are working with alumni from Apple, Facebook, Amazon, Google, Netflix, and other bright minds.

Symphony is a partner and preferred vendor of Google Ventures, StartX, and Y Combinator. We like to tackle challenging projects in fields such as biotech, machine learning, IoT, wearables, and augmented reality.

Education and experience:

  • 3+ years of experience in the Service Delivery Manager and Product Owner or Project Manager role in the software development area is a great advantage,
  • Relevant education in Software development or IT Management is a big plus.

Key skills and position requirements:

  • Outstanding organizational skills;
  • Excellent communication skills, both written and verbal;
  • Full professional proficiency in English;
  • Experience with Agile methodology and Agile frameworks.


  • Take an active role in project and iteration planning, tracking and reporting project status;
  • Manage close relationships with multiple clients at the highest quality level, and coordinate work between different teams at different locations;
  • Support the development team(s) obtaining the necessary information for the team form all related sources;
  • Engage and involve with stakeholders to identify and explore improvement and growth areas;
  • Coach and mentor teams (and others) to apply the most appropriate agile and lean tools and techniques;
  • Manage the project flow in the most efficient way, with very high quality and standards.

Symphony takes great pride in our company culture and team spirit. Our workplace perks and benefits are designed to help employees grow both personally and professionally. Become part of our collaborative environment offering support, mentoring, and guidance throughout your career.

Are you up for the challenge? Let’s give it a try!

Symphony’s hiring process is an important part of our culture. However, we know how hiring and recruitment processes might be overwhelming. Having that in mind, we've simplified and broken down the process visually.

Are you located in another city? No problem. You can work remotely from anywhere in Bosnia and Herzegovina.

When choosing new team members, we love to be mutually impressed. If we have impressed you, we challenge you to impress us and we will get back to you soon.

Want to find out more before applying? Feel free to contact our Aida or Edita for a more in-depth tech chat.

You can always meet us on Linkedin and www.symphony.is.